Howard Goldberg | Source | Vice President of Customer Solutions for Plymouth Rock Assurance at Plymouth ...

Accomplished Senior Officer with extensive experience building, reengineering and leading diverse Multi-Site Contact Centers across Mutual Fund, Retirement, Insurance and Waste Products. Change agent and high-integrity leader with a productive blend of analytical, motivational, client experience and call center optimization expertise. Clear and concise communicator with the ability to assess and define problems, develop action plans, and drive cross-functional groups to consensus on challenging opportunities. Proven record of achievement leading inbound and outbound service and sales professionals, defining strategic direction, developing workforce management tools that maximize resources while delivering an award winning client experience.