Jackie Friedman is a travel industry executive with proven success in all aspects of agency operations including membership acquisition, marketing and promotions, supplier relations, call center operations, ARC fulfillment and support. She has proven success in leading organizational change, implementing new programs and managing day to day operations.
It is a privilege to work in the wonderful world of travel, and to have a role in shaping travel advisors' careers. At this time, the industry is being challenged like never before, and yet the global pandemic has also shown the world the importance and strength of travel advisors. I would like to accept this award on behalf of all those hard-working advisors who have made and will continue to make travel memories happen for their clients. They are the reason for my success, and they are an inspiration to me and so many others.20 June 2021