Jason Giles | Source | VP Product Design at UserTesting
Jason Giles
Jason Giles began his professional career as a designer at Microsoft, where he effectively “grew up” alongside the UX discipline itself. Having actively participated in that evolution, Jason transitioned to design management where he has focused on building teams with great cultures that deliver awesome product experiences. As VP of Product Design at UserTesting, Jason now leads a team of designers, writers and researchers across the US, Canada and UK with the mission to enable real human insight and lead a movement for empathy.
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UserTesting (https://www.usertesting.com/)
VP Product Design
started Jun 2019
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How UserTesting brought together product design and experience research
UserTesting’s heads of design and product research discuss how they increased product quality through integration between their teams.
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In the Loop Conversations: Using Human Insight to Build Remarkable Products with Jason Giles
Jason Giles, VP of Product Design at UserTesting, talks to Maze about continuous learning and education and using human insight to inform product decisions.
Podcast
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UserTesting’s Jason Giles on Proving UX ROI Amid Economic Challenges
Jason emphasizes tying UX improvements to business outcomes, like a 12% increase in annual recurring revenue from an improved onboarding process. He advocates for storytelling to make metrics relatable and integrating UX metrics with business KPIs. Demonstrating UX ROI helps prioritize resources effectively, even in a tight economy, by aligning design efforts with strategic goals.