Jean-Louis Quéguiner | Source | Founder & CEO at Gladia

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Jean-Louis Quéguiner

Founder & CEO at Gladia and 5 other companies
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Jean-Louis Quéguiner, previously VP of Data, AI & Quantum Computing at OVHcloud, founded Gladia to make cutting-edge AI tools and research accessible to any developer.

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  • AI Revolutionizes Customer Interactions: Key Trends and Challenges
    Jean-Louis highlights AI's role in "automating tasks, enhancing personalization, and boosting efficiency." Real-time AI tools and multilingual support are key trends. Challenges like infrastructure demands can be tackled with scalable systems. Generative AI offers personalized service, while human agents focus on complex issues. This balance enhances customer experience and agent productivity.
  • AI Agents Revolutionize Business Efficiency and Customer Engagement
    Jean-Louis explains that AI agents "learn from data, adapt, and make decisions," enhancing efficiency and engagement. They automate tasks, offer real-time translation, and assist human agents, leading to cost savings and scalability. Gladia's AI partnership with Selectra improved service delivery by 30%, showcasing AI's potential to streamline operations and boost customer satisfaction.
  • AI Revolutionizes Contact Center Agent Experience
    Jean-Louis highlights that AI technologies like LLMs and RAG "enhance agent efficiency by providing real-time information," reducing search time and automating tasks. This boosts job satisfaction and retention, cutting turnover. AI tools like sentiment analysis personalize interactions, improving service standards. Companies like Selectra have halved quality assurance time, boosting productivity and NPS. AI's multilingual capabilities ensure consistent global service.
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