Jeff Haughton is Head of Global Incentives and Corporate Development at Blackhawk Network. In this role, he leads the growth and development of Blackhawk’s employee, consumer, B2B, and B2B2C incentives business around the globe. Jeff is an expert on data strategy and the impact it has on overall growth across segments, specifically commerce and incentives.
Adding a layer of complexity to the employee engagement crisis is the fact that recognition is indeed valued, but so is the timing.
Workplace distraction is at an all-time high—discover a framework to help your team stay focused and mentally resilient.
What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future of contact centers.
Technology is permeating the workplace in a myriad of ways—including how you show appreciation for your employees. While many businesses may be focused on how available technology can differentiate and improve their services and capabilities, others are wisely leveraging those same solutions internally. The reliance on technology within everyday workflows is becoming more prevalent, and one of the most powerful ways to engage with employees is by integrating recognition and rewards directly into the workplace technology already in place and constantly in use.
By investing in consistent and impactful recognition, companies can build a resilient workforce that's motivated to help achieve long-term business goals. With employee engagement at low levels, thoughtful recognition is one of the smartest investments a company can make.
A good paycheck is important, but it’s no longer the whole picture. Additionally, workplace stress can run high as professionals navigate the considerable tension going on outside of work due to ongoing political and economic challenges. Finally, a healthy percentage of employees continue to seek new jobs—a full 68% are job hunting in 2024. The time is critical for businesses to focus on what will keep employees happy this year and beyond.