Jen Jackson | Source | Senior Vice President Global Customer Experience at SAP Litmos

Jen is Senior executive of customer success with more than 19 years of experience building and optimizing post-sales teams to decrease costs, increase efficiency, and retain customers for private equity and venture capital SaaS organizations. She has extensive expertise developing processes and procedures to enable cross-functional collaboration with a focus on the customer experience. Her key strengths include strategic business planning and analysis, change and risk management, and translating customer research into actionable strategy.