Jill Chapman | Source | Director, Early Talent Programs at Insperity

Jill discusses why Gen Z avoids phone calls, the "ask gap," and digital fluency's impact on collaboration. She emphasizes the need to rethink traditional HR practices, stating, "Aligning Boomers, Gen X, Millennials, and Gen Z requires understanding evolving communication norms."

Jill argues that burnout is a “disconnection crisis,” especially for Gen Z and millennials. She criticizes corporate wellness programs for offering superficial solutions and urges companies to foster genuine connections. By training managers in empathy and building peer networks, workplaces can create cultures that support rather than stress employees.

Jill notes that boomerang employees adapt quickly, bring new skills, and affirm your company's value. She advises, “Dig into why they left, what they’ve gained, and how they’ll fit back in.” Maintain connections via alumni networks and LinkedIn to attract top talent. A well-considered boomerang hire can be mutually beneficial.