Jim Chilton | Source | CTO of Cengage Group and GM of Infosec Institute at infosec institute
Jim Chilton
Jim Chilton currently serves as Cengage Group Chief Technology Officer (CTO). In this role, Jim is focused on driving innovation throughout the company and creating alignment across leadership to understand, shape and deliver what is needed from the Group Technology organization. Additionally, Jim is responsible for overseeing all internal business systems, as well as system infrastructure, cybersecurity and technology risk, architecture and portfolio management. Prior to his current role, Jim previously served Cengage Group CIO since 2017 where he led a comprehensive assessment and transformation of the Global Technology Solutions team – its culture, people, processes and technology – to develop best practices, improve operations and foster innovation that drive business growth.
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infosec institute
CTO of Cengage Group and GM of Infosec Institute
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8 bad communication habits to break in IT
Industry leaders discuss typical communication missteps that can hinder IT productivity – and how to address them
Article
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A bad habit that is particularly frustrating for a technology team is when leaders do not connect communications about technology back to the broader problem or business need that the technology will solve. Technology leaders need to talk in a language that the business understands and can relate to. When technology and the business are not speaking the same language, it creates challenges within the technology group and hurts their ability to work productively with other functions across the enterprise.
One way to solve this problem is to introduce templates and tools for technology leaders to use to help them focus on the problem and provide the entire story. This includes showing their assessments and recommendations in the supportive information. Taking a more holistic view of the problem at hand, the recommended solution, and the long-term financial costs of that solution create better alignment with technology and the business and provide clearer expectations for all about the outcome.
