JM

Joel Martins

CTO at Calabrio at Calabrio
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Global software executive with over 25 years of experience in leading cross-functional teams, developing and delivering SaaS products, and driving process, technology, and team transformations. Proven track record of building and scaling successful software businesses, with two exits generating 5x returns in both transactions.

Launched and led multiple innovative SaaS offerings, such as xodo sign, Apricot360, & Blackbaud Outcomes. Passionate about recruiting and developing top talent, fostering a culture of collaboration and excellence, and empowering teams to deliver high-quality solutions.

As the CTO at Calabrio, I oversee the product strategy, marketing, vision, and execution for a leading provider of cloud-based workforce optimization and customer engagement solutions. As an operating advisor at Thoma Bravo, I leverage my expertise and network to identify, evaluate, and grow software and technology companies.

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  • 2025 CCaaS Innovations: AI and Automation Transform Customer Service
    Joel predicts AI will reduce costs and enhance service by automating mundane tasks, allowing agents to focus on complex issues. "Predictive analytics will empower agents to lead interactions," improving resolutions. AI will reshape roles, necessitating skilled agents. Generative AI and automation will provide insights, balancing customer satisfaction with efficiency.