John Cabell

Director, Banking and Payments Intelligence at J.D. Power
Off the record
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Senior executive leader experienced in strategic customer experience roles in the financial services industry. Multi-discipline management experience in finance, marketing, sales, operations, human resources, governance, and compliance. Special skills in strategic planning, complex international program leadership, customer experience management, and foreign language.

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  • Many Canadian credit card issuers are doing significantly better in terms of improving overall customer satisfaction compared to their U.S. counterparts. The lift in customer satisfaction amid the pandemic is the result of an effective industry response to customers’ changing needs and solid communication during these unprecedented times, coupled with customer savviness with card utilization.

    5 October 2021
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