JC

John Cumbee

General Manager at SurePayroll
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  • In recent years we have challenged ourselves organizationally to shift our focus from customer-centered to customer-powered. Part of that shift is using our customer (behavioral and demographic) data and insights to move the needle when it comes to customer experience, specifically replacing the concept of a one-size-fits-all 'ideal customer experience' with delivering the appropriate individual user experience at scale.

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