John Finch, Jr. | Source | Senior Vice President - Solutions & Product Marketing at Dialpad
John Finch, Jr.
John is the Senior Vice President of Solutions and Product Marketing at Dialpad. He is a B2B marketer and product leader focused on delivering results through innovative and differentiated marketing programs. John has over 20 years of strategic and hands-on marketing and product marketing experience in cloud computing, customer success, CRM, enterprise software, hardware, and mobile.
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The voice component of Dialpad Ai CSAT is phase one of our Customer Intelligence launch. Already we’re seeing early adopters take advantage of Ai CSAT by having their contact center supervisors drill down into the data and conversations captured in 100% of their customer calls. They are identifying agents with low CSAT scores and then quickly training those agents to improve their scores. Next up for Ai CSAT is incorporating this new capability across all our digital channels.
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Dialpad Launches Ai CSAT for Customer Intelligence
The new offering democratizes artificial intelligence for a broader customer base beyond the big enterprise.
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Dialpad (https://www.dialpad.com/)
Senior Vice President - Solutions & Product Marketing