Joy Avery, MSN, RN is SVP of Clinical Strategy at CipherHealth. She brings 37 years of expertise in clinical practice, healthcare operations, capacity management, and operationalizing enterprise command centers in dozens of healthcare systems across the US and UK. Prior to moving into the healthcare IT space, Joy had the opportunity to deliver patient care in a wide range of roles at North Mississippi Medical Center in Tupelo, MS, including Chief Flight Nurse, Trauma Program Manager, and Director of Specialized Clinical Services responsible for transfer center, patient throughput, bariatric services, and nursing leadership programs. In her role at CipherHealth, Joy serves as a clinical SME, assisting both her Cipher peers and customer partners in improving the patient, family, and staff experience. Joy is passionate about improving patient outcomes and access across the care continuum.
By freeing up resources and automating manual processes, home care organizations can better identify areas of risk, improve clinical and operational processes, improve staff well-being, and enhance outcomes for patients across the board.
For elderly patients, a prolonged hospital stay can pose real danger. Meanwhile, extended stays for elderly patients exacerbate existing bed capacity shortfalls and staffing resources.
In 2024, we’ll begin to see a greater recognition that pre-hospital and post-discharge care can meaningfully address healthcare’s quadruple aim: to upgrade the care experience, improve population health, reduce per capita cost of care, and improve the work lives of care providers. That type of care, however, requires robust monitoring and communication, and investment in virtual nursing programs—hubs where nurses can virtually care for patients remotely. Effective patient engagement, especially self-serve solutions, will find themselves at the heart of the next generation of care, inside and outside the four walls of the hospital.