Katina Sawyer | Source | Associate Professor of Management and Organizations at University of Arizona,...

Katina explains that emotional intelligence, unlike traditional intelligence, can be improved over time. She advises caution with costly tests and recommends situational judgment tests for measuring emotional intelligence. These tests assess the ability to intuit emotions in various scenarios, offering a practical approach to enhancing workplace success.

Katina suggests younger workers, in the "honeymoon" phase of their careers, are more hopeful and excited. She notes, "They haven't worked long enough to really burn out yet." While this optimism is promising, Katina cautions that feelings may change as they gain more experience.