Ken Bays | Source | Vice President of Product Management at Inmar Intelligence

The dramatic increase in online shopping means retailers will have to assess their preparedness to handle higher returns volume. Return rates run much higher in e-commerce, and the additional volume will have a significant impact.

We've been telling our merchant partners they've got to gear up for what may be as much as a threefold increase in return volumes over past years.

We are excited to work with Convey to help deliver a complete solution for merchants, providing enhanced visibility, transportation efficiencies and improved customer experiences.