Ken Bays | Source | Vice President of Product Management at Inmar Intelligence
Ken Bays
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Inmar Intelligence
Vice President of Product Management
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Inmar Intelligence and Convey Announce Joint Offering Designed to Enhance the Online Shopping Customer Experience
The solution combines Inmar’s leading returns management platform with Convey’s delivery experience management technology creating end-to-end visibility...
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Reverse Logistics: It's All Coming Back to Me Now - Inbound Logistics
Using reverse logistics strategies, shippers can recoup maximum value on a product when the first sale doesn't work out.
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New Inmar Intelligence Survey Uncovers Consumer Frustration With Complicated Returns Processes Amid COVID-19 May Impact Online Sales
Nearly 90 percent of consumers will continue to shop online to avoid crowds, yet 40 percent have held back on purchasing online due to complicated returns...
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The dramatic increase in online shopping means retailers will have to assess their preparedness to handle higher returns volume. Return rates run much higher in e-commerce, and the additional volume will have a significant impact.
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We've been telling our merchant partners they've got to gear up for what may be as much as a threefold increase in return volumes over past years.
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We are excited to work with Convey to help deliver a complete solution for merchants, providing enhanced visibility, transportation efficiencies and improved customer experiences.
