Kim is an artificial intelligence analyst, cognitive linguist, and private investor. She is the Founder and CEO of Space42, and Blonde Bad Wolf Consulting. Kim has an MSc in Artificial Intelligence and Cognitive Linguistics, and a research background that covers AI and predictive analytics research (specifically particle swarming), unsupervised machine learning, smart tutors, blockchain, and cybersecurity.
For the last three years, IT Service Management has been significantly influenced by technological advancements including automation, cloud, ITIL 4 and the continued stronghold of DevOps. With MarketsandMarkets estimating that the global cloud ITSM market size alone will reach $10.4B by 2024, the industry is firmly in a new era. As advanced analytics, AI, virtual agents, chatbots, machine learning and new business workflows continue to force evolution in the landscape, this Summit takes a closer look at what the future of ITSM will look like - and how best to prepare for it.
A panel discussion on the topic of 'Global Health Care Industry Outlook - Shaping The Future of Health Care Trends', moderated by Daniel Picou, Co-Founder and President, Vasayo at IFAH USA 2019 held at Caesars Palace, 18-20 June, 2019.