Krishnamurthy Tammana | Source | CTO at Gupshup
Krishnamurthy Tammana
Krishna is Gupshup's Chief Technology Officer and leads the Engineering function. He brings over 30 years of experience across infrastructure, security & financial services. He has significant experience in Cloud/SaaS and on-premises and led exponential growth in companies like Sybase, E*Trade and Splunk. Krishna is an alumnus of Birla Institute of Technology and Science, Pilani (India).
-
Gupshup
CTO
-
Conversational AI: a future of possibilities
“We’ve trained a model called ChatGPT, which interacts in a conversational way. The dialogue format makes it possible for ChatGPT to answer follow-up questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests,” announced AI research company OpenAI around two years ago in November 2022.
Article
-
Revolutionizing Customer Service: GenAI's Practical Impact
Krishna highlights that Agentic AI provides "instant, personalized support 24/7," enhancing efficiency by automating tasks. Conversational AI boosts engagement with tailored interactions, manages e-commerce tasks, and offers multilingual support, fostering inclusivity. -
Agentic AI: Transforming Business with Autonomous Intelligence
Krishna explains, “Agentic AI operates autonomously, pursuing complex goals with minimal human supervision.” This AI can transform sectors like finance and customer support by automating workflows and enhancing efficiency. Ethical challenges include transparency, bias, and data privacy. Ensuring alignment with human values is crucial to prevent unintended consequences.
-
A recent report by Insight reveals that the Conversational AI market size globally is set to reach $40 billion by 2031. Out of this, the APAC market will contribute significantly owing to the integration of advanced technologies like natural language processing and machine learning, which enable more human-like interactions through chatbots and virtual assistants.
