Kristin Hunter | Source | VP of Marketing, North America at Druid AI
Kristin Hunter
VP of Marketing, North America at Druid AI
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Kristin is the VP of Marketing, North America at DRUID AI, a global leader in Conversational and Agentic AI technology.
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Druid AI
VP of Marketing, North America
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Automating CRM Productivity Falling Short of Improving CX
AI-enabled automation is the new linchpin of innovation in CRM platforms. However, the expected productivity gains have yet to translate into meaningful improvements in customer experience (CX).
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AI Chatbots Revolutionize Call Centers with Personalized Customer Experiences
Kristin highlights the shift from basic chatbots to advanced AI agents, emphasizing the importance of training AI on specific business needs. She notes, "These agents use NLP and machine learning for personalized interactions," improving customer experience and loyalty. By understanding customer emotions and expectations, AI agents enhance efficiency and reduce costs, offering a tailored approach to customer service.
