Lakshmanan Chidambaram (CTL) is President and Head of Americas Leadership Council at Tech Mahindra, and Americas Head, Mahindra Group. He has been the face of one of Tech Mahindra's largest business units since 2016, overseeing strategy, innovation, and expansion of the organization’s multibillion-dollar footprint across industries. He is responsible for a diverse range of industries, including banking and financial services, insurance, manufacturing, retail and consumer packaged goods, travel and transportation, healthcare and life sciences, energy and utilities, and the public sector, consistently delivering industry-leading growth and profitability.
In an era dominated by the exponential rise of artificial intelligence evolving from predictive to generative and used increasingly ubiquitously from autonomous vehicles to virtual assistants, AI is becoming a popular innovation engine. Underscoring the prevalence and promise of the technology, according to PwC, AI has the potential to deliver total economic activity of approximately $15.7 trillion by 2030 globally.
I recently sat down with Lakshmanan Chidambaram (CTL), President and Head of Americas Leadership Council, Tech Mahindra and Americas Head, Mahindra Group – an organization that is at the forefront of redefining supply chain dynamics by addressing this imbalance of power and transforming the industry with AI.
“Data is becoming increasingly valuable, especially from a business perspective,” says Lakshmanan Chidambaram, president of Americas strategic verticals at global IT consulting firm Tech Mahindra. “Afterall, data can tell us a lot about a company’s processes and activities. It shows whether one is moving in the right direction, identifies areas of improvement, and suggests an appropriate process to make those improvements.”
An organization’s sustainable supply chain strategy must focus on environmental protection, social and ethical responsibility, and strong governance. This approach is not only about reducing carbon footprints or meeting ESG data reporting standards; it's also about embedding sustainability at every stage of the value chain. The impact of these efforts is profound—creating positive change that ripples far beyond its direct operations, ensuring that every link in the supply chain is aligned with the company’s commitment to a sustainable and responsible future. This is a testament to how sustainability can drive long-term profitability and viability.
As the world’s largest democracy, India offers a stable political environment and a legal framework that supports business continuity. Geographically, its location provides strategic advantages for global trade routes, making it a crucial node in the supply chain network.
As AI systems become more prevalent, they have the potential to both exacerbate environmental challenges and offer solutions. It is imperative to strike a balance between harnessing AI’s power for innovation and mitigating its negative sustainability effects.