Lindsay Sacknoff | Source | Head of U.S. Consumer Deposits, Products & Payments at TD Bank

A healthy savings account is key to planning for milestone moments and unexpected hardships. With COVID-19, many people are experiencing unplanned circumstances. This is a good time to take stock of spending and saving habits, create new financial goals and stick with them.

Businesses must ensure that the customer service experiences they are providing are safe and seamless, no matter the channel. Mobile app users may have different authentication preferences than those who call the contact center, for example, which could lead to frictions if companies are not prepared.

That’s why banks, such as TD Bank, are approaching call center security needs with tools like MFA.