Meet Lisa Grotts, The Golden Rules Gal, a warm and no-nonsense expert and etiquette influencer on the thorny subject of manners. She dispenses pearls of wisdom to help her readers and clients deal with tricky business, social, and political situations. Throughout her career, Lisa has honed her leadership skills by working with a range of people and age groups. She is diplomatic, trustworthy, and committed to following through on any task sent her way. These strengths have enabled her to deal with questions about business and social situations with grace. As the former Director of Protocol for San Francisco Mayor Willie L. Brown, Jr., Lisa organized international trade missions to many countries and provided a wide range of protocol services for the city. She also organized prestigious red-carpet ceremonies for dignitaries, including His Holiness the Dalai Lama, the Duke of York, President Bill Clinton, and more. Lisa founded her eponymous website in 1998 to conduct training in the areas of business and social etiquette and entertaining. Lisa is a Certified Etiquette Professional and a member of the International Society of Protocol and Etiquette. Lisa has owned her own etiquette consulting business for the past twenty years and is a proven self-starter.