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Lori Goltermann

Chief Client Officer and Chief Executive Officer, Global Enterprise Clients at Aon
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Lori Goltermann serves as Aon’s Chief Client Officer and Chief Executive Officer, Global Enterprise Clients, where she is responsible for delivering all of Aon’s risk, health, human capital, retirement and reinsurance capabilities, solutions and distinct expertise across industries and key areas of client need, including climate and capital optimization, to drive differentiated value and outcomes for the firm’s largest and most sophisticated multinational clients. Goltermann leads a global team of the firm’s most senior client leaders who own the relationship with the client decision-makers in order to gain in-depth knowledge of their business strategy and priorities to enable them to make better business decisions.

In addition, she is a member of Aon’s Executive Committee and Executive Sponsor for Aon’s Global Inclusion Leader Council, where she champions driving diversity, equity and inclusion across the firm and throughout the industry. Lori is very active with several of Aon’s Business Resource Groups and with the firm’s talent development and wellbeing strategies to drive improved colleague engagement.

Prior to her current position, Goltermann served as the CEO of Aon’s U.S. Commercial Risk and Health Solutions businesses, responsible for the corporate direction and strategy for Aon’s largest region of colleagues and offices serving all client segments. Prior to her U.S. CEO role, she was the CEO of the U.S. Health Solutions practice, where she led a team that advised employers across all market segments on creating customized benefits strategies, including specialty M&A activity for health. Lori has also led both the Client Service team, as well as the Private Equity Mergers & Acquisitions Practice, in her prior experience with Aon.

Throughout Lori’s career, she has been recognized for her deep knowledge and progressive experience with leading talent and building teams to deliver profitable growth while scaling investment decisions and innovation. She brings global perspective and a unique ability to work across disciplines to drive superior outcomes for her clients, teams and organizations she serves.

In 2020, Lori was named as one of Insurance Business America Magazine’s Insurance Business Global 100 Leaders and was the 2020 recipient of the prestigious Association of Professional Insurance Women (APIW) Insurance Woman of the Year Award. In 2021, Lori was the first woman named as the Katie School Hall of Fame Honoree, in recognition of her decades long prominence in her profession and significant leadership and contributions to the insurance industry.

Goltermann plays an active role on several boards and has served organizations to drive impact to the communities in which she lives and works, including the Lincoln Park Zoo, The Special Olympics, Aon’s Apprenticeship Program focused on the employment of diverse candidates. In 2019, she joined The Council of Insurance Agents and Brokers (CIAB) board, as well as The Chicago Network, where Aon is a founding member of the Equity Pledge.

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  • Aon
    Chief Client Officer and Chief Executive Officer, Global Enterprise Clients
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  • There’s still a significant amount of mergers and acquisitions activity, and I think in every case the goal is to either increase the geographic footprint or increase the specialty capability. That’s always good for clients, and the seller usually comes out with a stronger balance sheet.

    The negative side is really the integration risk. We are still a people business, a relationship business, so how will that integration impact the team that you’ve been working on for years? For any successful transaction to reach its full potential, focusing on the impact on the people and the relationships that you’ve had over a long period of time is really a critical piece of the equation.

  • We are really focused on finding solutions on how clients want to protect their balance sheet, what risk do they want to keep in-house and how do they want to find a capital risk solution? Many times, there is a commercial solution available, oftentimes there is not. When you think about the digital transformation we are going through, with an account like Uber (Technologies Inc.), for example, we’ve had to literally create a market that’s on a per-usage basis as opposed to a per-vehicle basis. I think we are going to be experiencing a lot more of that as digital transformation changes how our customers interact with their clients and how they are distributing their goods.

  • The top concerns of clients are switching from the traditional lines of business to the emerging risks they are facing. In our annual global risk management survey, 60% of the top 10 risks had no commercial solution. Cyber, for example, has over $300 billion in losses but only $3 billion in premium, so there’s a pretty big gap in the transferability of that risk.

    The new thing that’s emerging is that for S&P 500 clients, 75% of their assets are now intangible assets. We are really focused on sitting down with our clients and spending time on how they are trying to grow their business, what new risks are coming with that growth strategy and then coming up with commercial solutions for them.

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