Fortune 500 Executive Consultant, Marbue Brown holds two Master's Degrees and is a sought-after speaker on customer experience, employee satisfaction, and business technology. An accomplished customer experience (CX) executive at some of the world's biggest companies, including Microsoft, Cisco Systems, JP Morgan, and Amazon, he has devised and improved some of the CX technologies at the core of the generative AI tools being developed today.
Marbue is Founder of The Customer Obsession Advantage and author of "Blueprint For Customer Obsession". He is an expert in what works - and what doesn't work - to create a customer base full of brand loyalists in the age of artificial intelligence.
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California just raised the minimum wage for the state’s fast food sector workers by $4 to $20. As if on cue, it raised a familiar refrain that those workers would be replaced by technology, such as self-service kiosks.
Capital One's acquisition of Discover could mean fancy airport lounges, better service and perks for consumers but little actual cash savings.