Marc Werner | Source | Founder/CEO at Nature's Sleep

Article: Why Brands Must Never Lose Sight Of Quality
Forbes - https://www.forbes.com/sites/steveolenski/2016/11/16/why-brands-must-never-lose-sight-of-quality/

Quote: For Marc L. Werner, CEO & Founder of Nature’s Sleep — and former c-level exec at Werner Co. the biggest ladder company in the world, quality now is a combination of old and new expectations. “With every venture and every product, I ask myself, is it timeless, is it durable, and does it transcend? While the first two are part of the original definition of quality, transcending customer expectations is the new norm. After all, what’s the point of creating something if it’s not going to solve a problem or fill a gap? Let’s create something that kicks ass or what is the point?”

Title: Some retailers are telling customers they don’t have to return their unwanted purchases
Link: https://www.consumeraffairs.com/news/some-retailers-are-telling-customers-they-dont-have-to-return-their-unwanted-purchases-063022.html
Represented Source: Marc Werner, Founder/CEO at Nature's Sleep

When it comes to heavier, bulkier items, Marc Werner, the founder of GhostBed, a mattress manufacturer, said that returning bulky items – like a mattress in a box – can be tricky for a customer. He also said his company wants to make sure one of their mattresses doesn’t end up in a landfill, and it’s better for both sides if the company works with the customer to give it a proper new home instead.

“So it's case by case but you have to have some rules to not have a free for all for ‘just keep it’,” Werner told ConsumerAffairs.