Originally a UCLA professor of psychiatry for over 25 years, and a former FBI and police hostage negotiation trainer, Dr. Mark Goulston’s expertise has been forged and proven in the crucible of real-life, high stakes situations. Companies and high potential/high performer executives hire him as a coach, mentor, teacher and/or speaker in order to become more impactful in all their interpersonal relations professionally and personally so that they can maximize the success of their technical skills and abilities. He is the author or co-author of nine books with his book, “Just Listen,” being translated into twenty eight languages and becoming the top book on listening in the world. He is also the host of the highly rated podcast, My Wakeup Call.
Say to your team, "I'd like your help and want you to be brutally honest. I want everyone at this company to feel I am the best boss they've ever worked for." Going forward, ask them what observable positive behaviors you must consistently demonstrate and what observable negative behaviors you must eliminate for people to feel that way about you. Then ask your team to suggest how best to learn those behaviors.28 November 2021