Mark Snyder | Source | Claims Subject Matter Expert at Hi Marley
Mark Snyder
Proven leader and P&C Insurance Claims optimization consultant with significant expertise in quality management program design, InsureTech operationalization, strategic transformation, project management and training development and delivery. Deep claims technical handling, management and auditing knowledge and skills across all major lines of business and select speciality lines.
-
Hi Marley
Claims Subject Matter Expert
-
Policyholders say more communication & positive adjuster attitude important during claims handling - Repairer Driven News
A P&C insurance customer satisfaction survey analysis conducted by Hi Marley found that on a scale of 1 to 5, with one being low satisfaction...
Article
-
When looking to the future of claims and customer experience, implementing the right tools and strategies to improve communication and responsiveness with empathy will pay off. Digital, automation and self-service tools speed up the claims process, ultimately creating a faster, better experience and enhancing customer satisfaction. Increasing automation narrows the number of touchpoints carriers have, making each of those human interactions even more important.
