Mark Spalinger | Source | Director - Utilities Intelligence at J.D. Power
Mark Spalinger
Mark is the Director of Utilities Intelligence at J.D. Power. He is responsible for delivering actionable insights and thought leadership to utilities across the United States to help them understand the importance of customer satisfaction and how to improve their customers’ experience. Previously at the company, Mark served as a Senior Consumer Insights Analyst, Research Manager, Research Supervisor, Research Specialist and Research Associate within the Utility Practice.
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J.D. Power (http://www.jdpower.com)
Director - Utilities Intelligence
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Intermountain+Gas+receives+top+marks+by+national+consumer+advocate
The scores are based on the responses from customers of 85 large and midsize gas utilities across the continental U.S. during a study which was conducted...
Article
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Price continues to be a pain point for all customers. Electric and gas utilities will need to stay ahead of this with effective communications, energy efficiency and conservation assistance and billing support. Those utilities that effectively communicate well should be able to negate some of the impact on satisfaction due to higher bills and increasing rates.
