Matt Birchler | Source | UX/UI Product Designer at NMI
Matt Birchler
Matt is a UI designer who specializes in designing lively, engaging user experiences for financial software. He have managed small and medium-sized teams in the retail and financial services industries. In NMI, he manages a design system, collect user feedback through an array of activities, and use his payments expertise to help develop industry-leading software.
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NMI
UX/UI Product Designer
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Brick-and-Mortar CX Trends: Boost Your Store's CX With Cutting-Edge Tech
Explore how retailers are enhancing in-store experiences with phygital integration, retail media and innovative tech in 2024.
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Checkout and payments can be a major friction point for customers, especially among younger consumers. Modern customers expect a digital-first experience, even in-store, and especially with how they prefer to pay, he adds. Yet among the biggest issues with in-store payments is a lack of customers’ preferred payment method and the time taken to check out.
