Mehmet Erdem is an associate professor of hotel operations and technology at UNLV who specializes in the use and impact of technology in hospitality operations as well as the assessment of training and decision support systems. Teaching courses at UNLV since 2006, Erdem has over 25 years of hospitality operations, consulting, and teaching experience. He also has expertise in hotel revenue management, social informatics, and organizational behavior.
Hoteliers are trying their best to drive business back by effectively communicating the precautionary measures they are deploying and removing or reducing friction points, such as paid parking, resort fees, etc.
With delivery at guests' fingertips, do they need a $7 Diet Coke?
The deadliest shooting in U.S. history will force the nation’s hotel industry to rethink security procedures, but there may be little new they can do now to prevent such events.
From IT budgets to customer satisfaction to predictive analytics, these key takeaways from HT’s Lodging Technology Study illuminate top priorities.