Mikaela is the Data Science and ML lead at Rootstrap. She is a tech advocate and the Co-director of Girls in tech. Mikaela is an expert in big data development and artificial intelligence. She believes that as a data scientist, the biggest challenge is to understand the business in order to process the data and generate value.
Nowadays, more and more services are being automated by chatbots or self-guided tutorials to make the experience faster and without needing to talk with a real person.
The self-service economy sounds like a big win for companies as they cut costs and raise profits by having machines rather than humans deal with customer service issues.