Mike Horrocks | Source | VP, Product Management at Baker Hill Solutions
Responsible for new product innovation and partnerships and all go-to-market activities related to Baker Hill solutions. Currently directing origination, portfolio risk management, fraud, analytics and financial analysis solution management. Responsible for brand development, market analysis, functionality enhancements and client satisfaction.
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I think it really forced everyone’s hand in terms of digital. I think when you have that combination of fear of COVID-19, volume and user experience and you have all three of those coming together, that created the perfect storm to realize, Wow. We have to digitize and we have to digitize fast. We have customers in major metropolitan areas and they’re trying to go as digital as they can in their loan applications.
20 May 2021
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20 May 2021article
Going online: Pandemic spurs consumers to flock to digital bankingINDIANAPOLIS — Hoosier banks say the COVID-19 pandemic is accelerating two long-standing industry trends — customers’ migration towards online and mobile banking and the related shift in how they use brick-and-mortar branches.During shutdowns this spring, banks largely closed their branch lobbies to customers, conducting most of their business via drive-thru, phone and online. But even
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Baker Hill Solutions
VP, Product Management