Michael Iacobucci is the President and Chief Executive Officer at Interactions, a leading provider of Intelligent Virtual Assistants (IVAs), where he has driven the company's growth and success since joining in 2008. With over 30 years of experience in the industry, he has transformed Interactions from a startup to an award-winning leader in the conversational AI market. Prior to leading Interactions, Michael served as Chief Executive Officer of Idiom Technologies.
What we’re seeing today—the false notion that AI is a one size fits all, comprehensive solution—is not new. In fact, it underscores a longstanding fallacy in the business world: that developing a “core competency” around AI will lead to success.15 November 2021
People ask, “Why ‘go virtual’ permanently?” To that, I say, “Before the pandemic, if you told me that I would make Interactions a virtual company, I would be surprised too.” But despite whatever long-held notions we all have about where work should happen, with recent learnings, I am confident that the virtual work model is the right one for Interactions.15 November 2021