Miles Tullo | Source | Managing Director, Banking and Payments at J.D. Power

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Miles Tullo

Managing Director, Banking and Payments at J.D. Power
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Miles is a seasoned leader with a proven track record of delivering value for customers, partners, and stakeholders. He have extensive sales, strategy, product, and marketing expertise, acquired from working with leading global companies such as Mastercard, JPMorgan Chase, and J.D. Power. Miles was assigned additional responsibilities to lead J.D. Power's Financial Services relationship management team in North America, including the banking, payments, wealth, and lending industries. Miles spearheads customer experience research and advisory partnerships with financial services providers. He designs surveys, extract actionable insights, and provide strategic recommendations to clients. Miles' mission is to help clients improve customer satisfaction and loyalty by delivering data-driven insights that address their strategic objectives.

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  • There’s a lot of room there for continued growth as people (grow) comfortable with it. The No. 1 reason people state, when they use Buy Now Pay Later, is they want to defer their payments to later, but … No. 2 is repayment terms are reasonable. That’s like No. 11 or 12 or somewhere in that range for credit cards. Consumers look at a credit card, and they can defer their payments to later on a credit card as well, but the terms they don’t find reasonable most of the time. As we know, credit card debt is large, and there are a lot of people that have it, so to the extent that a Buy Now Pay Later solution works for a consumer in terms of the repayment schedule, they’re going to be potentially more likely to use that going forward as they get more comfortable with it than they would be revolving on a credit card purchase.

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