Misty Guinn | Source | Director of Customer Advocacy at Benefitfocus

It’s not just that employers are offering more options with the power of choice, it’s that we’re actually able to see the employee behavior—they’re adopting these options and wanting to participate as better health care consumers.

You can make changes at any time [to the amount being contributed] without a qualifying life event, and it is the employer's responsibility to make sure they are continuously communicating in a timely manner with their employees [about their options]. We've learned throughout the pandemic that employees turn to their employer to help them through the uncertainty.

HR and benefits administrators wear many hats. On any given day they are data scientists, negotiators, wellness coaches, cheerleaders, educators, communicators and more. During this challenging time, they are also a key source of information and guidance for their colleagues on life-changing topics. At Benefitfocus, we recognize their important contribution and are doing what we can to support them.