You can see Kunal has the ability to do a lot of things really well. He’s looking to standardize the company’s strategy and operations in a way that will put us more in alignment to generate growth.
Little about e-commerce today looks the way it did at the start of the last decade. The only thing that’s the same is that we sell products to consumers. Amazon has altered consumer behavior and expectation in way that may be unprecedented. There’s pressure on retailers to keep up. In the second quarter alone, Amazon made an $800 million investment in boosting its infrastructure to support next-day-delivery service.13 February 2020