Nancy Reardon | Source | Chief Strategy and Product Officer at Maestro Health at Maestro Health

The results of our survey point to everything that is wrong with the American healthcare experience. While people think they feel positively about their current experiences in the healthcare system, they can also identify mounds of opportunity for improvement. It simply does not make sense. For example, consumers are willing to pay $450 for a cranial support cushion – aka, a neck pillow – when billed by their healthcare provider. But because they think this is as good as the healthcare industry gets, they will never fight back against the fraud, waste or abuse that so clearly impacts them every day.