Nikhil is a Principal in EY’s Financial Services Office (FSO), where he leads the digital transformation agenda for the consumer financial services industry spanning banking, wealth management and insurance. Nikhil works extensively with many leading consumer finance clients to develop customer strategies and new value propositions to drive growth and competitive advantage, and to devise digital and technology strategies to help clients modernize and transform into platform-based enterprises.
Research from EY NextWave Consumer Financial Services says shifting trust dynamics will move $11.3 trillion in assets in the next five years.
A new report explores consumer financial behaviours
Credit unions and community banks can start to elevate their game and deliver like a FinTech, as opposed to the very slow and incremental approach that they’ve taken over a number of years. And CO-OP’s products and capabilities are effectively the accelerator.
Trust forms the basis of personal financial operating systems and subscription-based offerings that, in our view, represent the future for the industry.