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Pragya Malhotra Gupta

Chief Product & Technology Officer at isolved
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Pragya is the Chief Product and Technology Officer at isolved. She leads an agile and distributed product organization with responsibility for product strategy and roadmap, product management, architecture, engineering, quality assurance, dev ops, and enterprise IT of isolved’s HCM portfolio - including solutions that span an employee’s lifecycle such as HR, payroll and tax, benefits, performance, career advancement, and learning.

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  • isolved
    Chief Product & Technology Officer
  • IT Departments: The New HR for AI Agents?
    Pragya notes, "Most IT departments are not yet fully equipped" for AI "HR functions." They need skills in AI ethics, compliance, and performance monitoring. As IT takes on AI management, HR will evolve to ensure ethical AI use. Organizations must address ethical challenges, align AI with business goals, and manage risks like skill gaps and regulatory compliance to leverage AI responsibly.
  • Bridging the AI Adoption Gap: Transparency is Key
    Pragya highlights that the AI gap stems from employee fears and lack of trust. "Without proper education, employees worry about job security and AI usage." Transparency is crucial; executives should inform employees about AI's role in enhancing efficiency and improving their experience. AI should be seen as an intelligent assistant, not a threat, to foster trust and adoption.
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  • AI technology has made strides in the last few years, allowing HR professionals to harness predictive analytics capabilities to gain insights into employee preferences, behaviors, and needs so practitioners can create tailored engagement strategies. These strategies can consist of skill development plans, personalized training programs, and customized career paths, but they also allow leaders to take the individual into account and create a meaningful path forward. Additionally, AI-driven chatbots can provide instant support and guidance to employees, answering queries and offering resources based on individual requirements. By leveraging AI tools and their capabilities, HR teams can foster a more engaging and supportive environment that enhances the employee experience while boosting satisfaction and retention.

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