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Rachel Hinder

Director of Claims at Embrace Pet Insurance
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Bio: I started my career as a licensed veterinary technician gaining over five years of valuable in-clinic experience prior to moving to Embrace Pet Insurance as a Claims Adjuster, where I served for two years before moving into management. As the Claims Adjuster Manager for nearly six years, I drove operational efficiencies, enhanced departmental scalability, and improved productivity. I led the integration of automation into the claims department, improving claims processing efficiency by over 40%. As the Director of Claims, I prioritize technical solutions, data-driven decision-making, and growing a best-in-business claims leadership team.

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  • Expert Tips on Handling and Preventing Broken Dog Nails
    Rachel explains that dog nails can break due to trauma or overgrowth, causing pain. "Severe cases require immediate vet attention." Regular trims, a healthy diet, and exercise are key to nail health. For emergencies, excessive bleeding or torn nails need urgent care. Dewclaw breaks may need different treatment. Untreated nails risk infection and pain.
  • Pet Insurance Expert Recommends Spaying/Neutering for Health and Cost Benefits
    Rachel advises that spaying/neutering controls pet population, prevents health issues, and reduces aggressive behavior. Costs vary: $300-$800 for female dogs, $200-$500 for male dogs, $200-$500 for female cats, and $100-$300 for male cats. Tips to reduce costs include low-cost clinics, government vouchers, pet insurance, preventive care, and adopting from shelters.
  • Expert Highlights Cat Toy Benefits and Safety Tips
    Rachel Hinder from Embrace Pet Insurance underscores cat toys' role in health and advises caution with small, detachable parts to ensure safety.
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  • Pet Open Heart Mitral Valve Surgery - Embrace Pet Insurance supported groundbreaking medical care by covering more than $60,000 in claims for a mixed breed dog who underwent surgery at the University of Florida, for one of the first open-heart mitral valve surgeries in the United States. UF is the only U.S. center offering this advanced procedure.