Raghu has over 20 years of experience in the technology industry. He is an NIT Warangal alumni and has worked in leadership roles across companies such as Texas Instruments and Broadcom.
For instance, Yellow.ai’s AI agent for beauty products retailer Sephora assists customers by reserving products and ensuring in-store pickup, checking product availability and answering questions on store timings and product return.
A critical aspect of our dynamic AI agents is that they can be more emotional and human-like, and have multilingual and greater enterprise integration capabilities, being able to hand over crucial or tricky conversations to human agents with a contextual background, should the need arise. Conversational AI, ideally, provides communication solutions by answering questions, providing recommendations and reminders, simplifying transactions, and most importantly, supporting customers and employees through their user journeys.