RG

Rahul Garg

VP of Product, AI and Self-Service at Genesys
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  • CCaaS Revolutionizes Customer Experience with AI and Cloud Solutions
    Rahul highlights CCaaS's flexibility and speed, enabling organizations to outpace competitors. "AI-driven features like predictive routing and virtual agents enhance customer interactions," he notes. Industries like Coca-Cola and Virgin Atlantic leverage CCaaS for innovative solutions. As AI evolves, CCaaS will further personalize and streamline customer experiences, transforming contact centers into efficient, responsive hubs.