Raj Balasundaram | Source | Global Vice President, AI Innovations for Customers at Verint

Raj Balasundaram is a seasoned executive with over 20 years of global experience in AI, spanning the US, EMEA and APAC. As an AI product innovator and thought leader in customer experience, he is known for translating complex problems into bite-sized, actionable frameworks. A masterful storyteller, Raj has delivered TED Talks and keynotes at global conferences, advocating for sustainability and the transformative role of AI in CX and Contact Centers. Driven by a passion to deliver tangible business outcomes, Raj works with organizations to unlock AI’s full potential, redefining customer engagement and shaping the future of intelligent enterprise solutions.