Rebecca Jones | Source | General Manager at Mosaicx
Rebecca Jones
As a strategic executive leader, Rebecca grows businesses, people and bottom lines. She is a mission-driven servant leader who inspires teams around the “why” of what we do, and she has dedicated her career to creating positive change by empowering individuals and building highly effective teams. Every day, she apply her strengths to deliver value to all of her business’s stakeholders: owners, clients, employees, and the community alike. She excels at building operational strategy, upskilling talent, and delivering business transformation through continuous improvement.
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Mosaicx
General Manager
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Call Centers Could Turn to Artificial Intelligence to Face Flight Madness
Contact centers have struggled to keep up with consumer complaints about the large number of delayed and canceled flights in recent weeks.
Article
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Conversational AI: Revolutionizing Customer Experience
Mosaicx's GM, Rebecca Jones, asserts conversational intelligence is vital for tailored customer support. Their virtual agents understand context and emotions, providing personalized assistance and leveraging interaction insights for continuous experience enhancement and business growth.
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(Call) centers are feeling the brunt of the pain, particularly those (that) have not invested in artificial intelligence technologies All businesses are feeling the pressure of the recession and the economy. (They’re trying) to figure out how to do more with less from a resource standpoint, but also drive increased customer satisfaction. If we don’t find (that) balance, our businesses are doomed to fail.
