Rebecca Jones | Source | General Manager at Mosaicx

Rebecca Jones is general manager of Mosaicx. In her more than 25-year career, she has held a broad range of operations executive roles focused on growing businesses, people, and profit margins. As a mission-driven leader, Jones has dedicated her career to creating positive change by empowering individuals and building highly effective teams. Jones excels at building operational strategy, upskilling talent, and delivering business transformation through continuous improvement. She also serves as a member of the board of the Families for Effective Autism Treatment (FEAT) of Louisville, KY.

Jones is a Certified Artificial Intelligence Professional (CAIP), and some of her expertise includes conversational AI, Intelligent Virtual Agents (IVAs), Interactive Voice Response (IVR), customer experience, customer experience management, telecommunications, software-as-a-service, information technology, voice of the customer (VoC), and more.