Richard Chung

Head of Technology Agile Transformation. at Wells Fargo
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Rich Chung is head of Technology Agile Transformation and is responsible for leading the Agile Transformation team with the mandate to drive agile strategy, standards, and education. This team develops an implementation framework for Wells Fargo Technology and provides Agile tools, subject matter expertise, and coaching in partnership with the Enterprise Agile and Customer Journeys Transformation and the Technology Chief Operating Office organizations. The Agile Transformation team plays a critical role in helping Wells Fargo Technology fully embrace the Agile methodology, which dramatically improves the speed at which we deliver products to our customers.

Rich has more than 25 years of experience. Most recently he worked at JP Morgan Chase, where he was head of Transformation Practice Enablement and Analytics for Chase Consumer and Community Bank. In that role, he drove its transformation from a primarily waterfall organization to a completely Agile organization. Rich also worked in the JP Morgan’s Corporate and Investment Banking division, where he was responsible for the successful delivery of various technology supporting onboarding, client service, and customer/account reference data.

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  • What we saw in the organization was a lot of local optimization, people doing the right thing, but only within the context of what they were trying to accomplish. It wasn't really tied to customer value.

    We were very focused on accomplishing the project, what was set out, what was approved, the scope, the timeline, everything around the project, and really we [lost] sight of what the customer need is and what is the value that we provided to that customer.

    13 April 2022
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