As Deloitte's Vice Chairman / US Retail and Distribution Leader, I am responsible for over 1,500 Partners, Directors and Associates in one for Deloitte's largest industry practices. My experience spans the entire enterprise including store operations, supply chain, procurement, back-office operations and information technology. I was the first National Leader of our Enterprise Cost Reduction Integrated Offering. In addition to leading the Retail and Distribution Practice today, I serve as the Global Leader of Deloitte Insights, which publishes leading-edge research and insights to help organizations reach their potential.
Black Friday, the day after Thanksgiving on which retailers offer doorbuster deals, is known to attract massive crowds and hysteria. Imagine that scenario in a pandemic.
Consumers shopping for back-to-school clothing, school supplies and electronics are expected to spend $27.8 billion this year, up just 1.8% from 2018, according to a new survey from Deloitte.
Consumers are becoming more powerful, with expectations of ‘having it all.’
Generally the consumer feels pretty good about where they are — they don’t feel the need to spend more or less. If you look at the category themselves, they’ve also been fairly flat.
The next 12 to 18 months will likely see an industry in transition—an industry managing through uncertain times and placing bets on what will separate the winners from the losers.