Dr. Rohan Amin is Chief Product Officer of Chase, leading product, design, customer experience, data and analytics teams across all lines of business. He also leads digital, including the Chase Mobile App and Chase Online, for the bank’s 57 million digitally active customers.
The banking landscape post-COVID-19 pandemic looks different, with some surveys showing upwards of 90% of consumers prefer managing their money in one place, online. The tech-forward banks are some clear winners in this race, particularly following the financial crises over the last two years.
Job number one is the security and privacy of our customers' data. For example, we were the first bank to move away from screen scraping, not allowing third parties to scrape customer data, and to ensure people are using secure APIs and exposing that to the customer.