Sanjeev is Manhattan Associates’ Chief Technology Officer. He has more than twenty years of hands-on experience in bringing 14+ enterprise class products to market starting from a plain white board. Some of these products have become the gold standard for Omni-Channel commerce and includes IBM Sterling Distributed Order Management product (formerly Yantra) that powers Omni-Channel commerce execution for who's who of Retail and Distribution.
Artificial Intelligence is poised to revolutionize the retail industry, change shopping experiences, enhance customer satisfaction, boost conversion rates, and drive revenue for retailers.
While many established tech brands have been quick to downplay the significance of ChatGPT, their reactions suggest otherwise, sparking somewhat of a 21st-century AI "gold rush."
Now that technology is allowing for true unified commerce solutions, the real value can only be realized when retailers make the fundamental business shifts needed to maximize the cloud’s potential.