Sastry Durvasula | Source | Chief Information & Client Services Officer at TIAA
Sastry Durvasula
Sastry Durvasula joined TIAA in 2022 as the Chief Information & Client Services Officer, responsible for leading the global technology and client services organizations.
Sastry comes to TIAA having most recently served as the Global Chief Technology and Digital Officer, and Partner, at McKinsey & Company. In that role, he led the strategy and development of the firm’s differentiating digital products and platforms, internal and client-facing technology, data & analytics, AI/ML, cyber and hybrid cloud ecosystem, and served as a senior advisor on client engagements.
Prior to joining TIAA, he held Chief Digital Officer, Chief Data & Analytics, CIO and global technology leadership roles at insurance broker and risk management company Marsh and at American Express, where he spent 15 years. He was also a consultant for several Fortune Global 500 companies.
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TIAA
Chief Information & Client Services Officer
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CIO Leadership Live with Sastry Durvasula, Chief Information & Client Services Officer of TIAA
Sastry Durvasula, Chief Information & Client Services Officer at TIAA, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss big tech innovations, advancing AI horizons, client tech labs and more.
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TIAA’s CIO Drives Customer Delight As Client Services Chief
Sastry Durvasula is TIAA's CIO, but he also runs Client Services for the company, enabling him to drive innovation internally at TIAA and across the company's customers.
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TIAA’s Sastry Durvasula on advancing AI horizons
CIO.com’s Maryfran Johnson chats with TIAA chief information and client services officer Sastry Durvasula about how challenges and innovation intersect during the digital transformation journey.
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“Financial services as an industry has been going through a level of transformation for the last decade with the advent of new technologies, AI and digital disruption,” he says. “I’ve had a front row seat at some of these big transformations. Post-pandemic, every company is now going through it, which is a great thing for the financial services industry largely. The question now is how to empower our colleagues in serving our clients, and how to create new experiences. On one side, you think about the different generations to serve and experiences to curate, whether they’re higher end, medical, research or nonprofit. Then on the asset management side, how to invest to make it work better. So it’s a great opportunity to be part of an iconic forum where we can make a difference.”
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Durvasula notes that client-obsessed products and services refers to products both on the technology side as well as on the client services side of his responsibilities. “Whether it's 403(b) solutions and products in the Higher Ed and Healthcare markets, or on the 401(k) side that we are getting very active on from a retirement perspective, as well as wealth management and asset management and so forth; that’s where we are focused on building those next-generation products and services,” he offered.
