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Tsung-Hsien (Shawn) Wen

CTO at PolyAI
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Tsung-Hsien (Shawn) Wen is a co-founder and CTO of PolyAI, a London-based startup looking to use the latest developments in NLP and ML to create a general platform for deploying spoken dialogue systems. He holds a PhD from the Dialogue Systems group, University of Cambridge, where he worked under the supervision of Professor Steve Young.

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  • AI Hallucinations: Safeguarding Online Retail with Hybrid Models
    Shawn highlights the use of hybrid models like retrieval-augmented generation to prevent AI errors. "By prioritizing a smaller data set, like a company's FAQ, we reduce hallucinations." Continual training and control layers further minimize risks, protecting sales and brand reputation.
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